The Ombudsman for Life and Health Insurance (OAP) is an independent organization dedicated to providing free and impartial services to address concerns, inquiries, complaints, or requests related to life insurance products. With a commitment to clarity, respect, and confidentiality, OAP supports consumers across Canada by offering guidance through a streamlined online complaint process. They also assist individuals in locating deceased persons’ insurance policies and connect them with participating insurers.

Education is a cornerstone of OAP's mission, aiming to enhance public understanding of life insurance issues. The organization addresses both individual queries and systemic concerns, reflecting their goal to promote fairness in the insurance landscape. By conducting unbiased reviews of complaints, OAP ensures that both consumers and insurers can rely on objective assessments of each case. Their services are designed to reassure consumers, delivering effective resolutions and fostering transparency in the insurance industry. With a growing network of participating insurance companies, OAP is expanding its reach to meet the needs of Canadians with confidence and care.