OnCallCX is a comprehensive smart contact center solution developed by FPT Telecom International, designed to enhance customer management and support for businesses of all sizes. This innovative brand offers a variety of products and services aimed at optimizing customer experience and operational efficiency. Key offerings include the PBX UC, a unified communications service; the Voice Contact Center, which streamlines call management and processing; the Digital Contact Center for handling multi-channel requests; and the OmniChannel Contact Center that seamlessly integrates various communication channels to provide a holistic customer experience.

Additionally, OnCallCX integrates powerful security measures to safeguard sensitive data and ensure robust information control. The platform's intuitive reporting interface enables businesses to track and manage operations easily. With a focus on flexibility and modern management trends, OnCallCX aims to transform customer interactions through its diverse and adaptable service ecosystem, making it an essential partner for businesses looking to improve their customer service capabilities.