Operant Partners provides embedded operational leadership and execution support for home care businesses. Founded by Josie Batres, a fractional Chief Operating Partner with more than 20 years of experience leading teams and operations, the firm helps owners and leadership teams convert demand into delivered care and billable hours. Its work focuses on identifying breakdowns across the path from lead to start of care, improving caregiver capacity and utilization, and clarifying operational ownership.

Engagements begin with a diagnostic that maps revenue leaks and quantifies their potential cost. Operant Partners then installs practical systems and routines, including intake handoffs, care-plan readiness, caregiver matching, scheduling controls, utilization visibility, and defined roles with measurable responsibilities. A weekly operating cadence helps teams review pipeline, capacity, conversion, and growth decisions until the discipline can be sustained internally.

The firm offers three service models: hourly advisory counsel, a monthly-retainer Embedded Operating Partner engagement, and customized enterprise partnerships for multi-location, corporate, or private-equity-backed organizations.