Operata
@operata.io
Monitor, assure, diagnose and optimize performance across your AI and human-powered CX stack. In real time.
Operata's Company Logos
Operata's Brand Colors
Hex Code
Color name
RGB
HSL
CMYK
#372A61
Jacarta
55, 42, 97
254, 40, 27
43, 57, 0, 62
#FFB88F
Hit Pink
255, 184, 143
22, 100, 78
0, 28, 44, 0
#1C0F75
Deep Koamaru
28, 15, 117
248, 77, 26
76, 87, 0, 54
About Operata
Operata is an AI-powered CX Observability platform designed for modern cloud contact centers. It continuously monitors every second of every call, offering real-time insights and recommendations to enhance the Agent and Customer Experience (AX & CX). With its new platform release 'Harmony,' Operata offers AI-Powered Copilots and Featured Insights, powered by Tenor AI™.
Operata's platform features AI Featured Insights, AX Copilot, CX Copilot (Beta), and Playbooks, all designed to provide curated insights and recommended actions to improve key metrics, as well as real-time intelligent guidance for agents. The platform is built for IT and Contact Center Operations, enabling a reduction in Mean-Time-To-Resolve (MTTR), increased efficiency, and improved agent productivity and CX transformation. Operata works seamlessly with various cloud contact center solutions, such as Amazon Connect®, Genesys® Cloud CX™, NICE CXOne®, Salesforce®, ServiceNow®, and Zendesk®.
Through its comprehensive monitoring, performance measurement, and end-to-end observability, Operata empowers businesses to succeed in the cloud by optimizing performance, improving productivity, and delivering exceptional CX.
Brand industry
Computers Electronics and Technology
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