CallMiner

CallMiner provides AI-powered conversation intelligence and customer experience solutions that help organizations turn customer interactions into actionable insights. Its offerings support contact center performance, agent development, quality management, compliance, risk reduction, fraud detection, sales effectiveness, and customer, product, and brand experience. CallMiner serves industries including healthcare, communications, retail, finance, insurance, energy, travel, technology, collections, and business process outsourcing.

At the center of its portfolio is the Eureka platform, which captures, analyzes, and helps automate customer interactions across channels. Products support recording, screen capture, redaction, analytics, visualization, agent coaching, real-time assistance, virtual agents, multilingual translation, and customer feedback. CallMiner Record is a full-featured recording solution designed to capture conversations for monitoring, playback, transcription, and analytics. It offers high-quality, dual-channel stereo audio, searchable recordings, and integration with telephony, CRM, and customer experience platforms. Deployment options include cloud, on-premise, and hybrid environments.

CallMiner also provides professional services, customer success support, a customer community, and educational resources such as webinars, whitepapers, case studies, and its annual CX Landscape Report.