Orphora AI is a customer support platform for e-commerce businesses, offering AI-powered voice agents designed to handle calls around the clock. Its service integrates with WooCommerce through a WordPress plugin, allowing agents to access real-time customer and order information, answer order-status questions, and provide shipment tracking. Businesses can customize each agent’s voice, personality, capabilities, and operating hours to suit their needs.

Agents can submit requests to cancel orders, arrange returns or exchanges, and update shipping addresses. These actions are checked against the store’s configured guardrails and sent to the business for approval. The platform also provides call analytics, recordings, detailed call logs, and real-time usage tracking. Orphora AI offers US phone number provisioning and telephony, with setup that involves connecting a store, configuring an agent, and assigning a number.

Pricing is listed at $9.99 per agent per month plus $0.10 per call minute. For larger operations, the company offers custom enterprise plans with options such as dedicated servers, integrations, advanced reporting, and priority support.