ORR is a brand dedicated to protecting the interests of rail and road users and improving the safety, value, and performance of railways and roads, both now and in the future. Guided by UK legislation, they work towards ensuring fair access to a rail network that is increasingly congested and holding Network Rail accountable for its performance commitments. They also collaborate with industry and funders to develop a network for future users.

As an independent regulator, ORR operates within the framework set by UK legislation and is accountable through Parliament and the courts. They regulate the health and safety performance of the rail industry, ensure its competitiveness and fairness, and work alongside rail infrastructure companies, governments, safety bodies, and industry companies. With a highly skilled team spread across multiple locations, ORR is committed to transparency, diversity, and equality, and takes the health and well-being of its employees seriously.

They routinely provide information to the public and actively engage in surveys to improve their services