Otveto

ОТВЕТО is an AI platform that helps marketplace sellers manage customer reviews, product questions, and chats. It connects with Wildberries, Ozon, Yandex Market, and Avito through official APIs, bringing conversations from multiple marketplaces into one workspace. The service generates responses using seven AI models, selecting models for different message types and checking each draft for accuracy, relevance, tone, and prohibited wording.

Sellers can automate replies around the clock, use manual moderation, adjust brand tone and settings, and draw on product information and a knowledge base to answer customer questions. ОТВЕТО also recommends relevant, available products in responses, helping sellers encourage additional purchases. The platform offers review analytics, a browser extension, a Telegram bot, and a response generator.

It uses prepaid response packages rather than expiring monthly subscriptions, with stated prices starting at 0. 5 rubles per answer and 250 free responses for new users. The company reports that more than 8,000 businesses use its service and says it is an authorized partner of major marketplaces