Oversai provides AI-powered quality assurance and customer intelligence software for modern customer experience teams. Its platform brings together two products: AutoQA, which automatically reviews human and AI interactions, and Voice of Customer (VoC), which turns conversations into actionable insight. Across calls, chats, tickets, email, and messaging, AutoQA helps teams assess quality and compliance, identify coaching opportunities, and spot risks. VoC surfaces customer themes, sentiment, friction, needs, and potential churn signals, helping organizations understand what to improve.

Designed for contact centers, support and service teams, sales, collections, IT helpdesks, and CX leaders, Oversai aims to expand quality coverage beyond manual sampling while preserving human judgment for important reviews and decisions. Its tools support coaching, sentiment analysis, alerts, and operational trend monitoring. The platform integrates with customer service and contact center systems including Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Dialpad, and Aircall. Oversai also offers personalized demonstrations and customer stories showing how teams have used its products to increase QA coverage, accelerate feedback, and reduce manual review work.