Parlametric is a Swedish company specializing in AI-powered analysis of customer conversations, with a particular focus on the public sector. Its services help contact centers, housing companies, public transport providers, and water, energy, and waste organizations understand why customers and residents get in touch, what influences satisfaction, and how patterns change over time. The platform analyzes conversations, emails, and chats, turning customer interactions into actionable insights without requiring manual review.

Rather than relying on a survey sample, Parlametric can analyze the full volume of contacts and assess both the topics raised and the sentiment expressed. Organizations can track customer satisfaction and other agreed categories through an online portal, with results updated on an ongoing basis. Parlametric’s team helps set relevant measures, configure communication channels, and quality-check AI-generated analysis.

Human analysts then interpret the findings and identify areas worth acting on. The company also offers surveys alongside conversation analysis, supporting organizations that want a broader understanding of customer experience