Perumda Air Minum Surya Sembada Kota Surabaya is a leading municipal water supply company dedicated to providing clean and reliable water services to the residents of Surabaya. With a strong commitment to customer satisfaction, the company offers a range of services including new water connections, online billing information, and a robust complaint monitoring system. Their Customer Information System (CIS) mobile application enhances user experience by facilitating easy access to account management and payment options.

In addition to their core water supply services, Surya Sembada is focused on innovation and improvement, as demonstrated by their proactive stance on community education, such as cybersecurity programs for local schools. The company is also engaged in sustainable practices and aims to ensure uninterrupted water supply through infrastructure upgrades, like the recent enhancements to their main pump systems. Committed to transparency and accountability, Surya Sembada actively invites feedback and promotes good corporate governance through various initiatives.