Pendo provides product analytics and experience tools that help organizations understand how people and AI agents use their software, identify friction, and improve adoption and business outcomes. Its platform captures behavior across apps and agents, combining usage data, sentiment, feedback, and session recordings to help teams make evidence-based product decisions. Pendo’s offerings include Product Analytics, Agent Analytics, Session Replay, Sentiment, and Command Center, as well as Guides for in-app onboarding and coaching, Orchestrate for coordinating notifications and guides, and Predict for proactive customer retention and expansion initiatives.

Through MCP and its Agent Toolkit, Pendo makes product context available to AI agents and other tools, supporting insights, recommendations, and actions. Teams can use the platform throughout the software development lifecycle: planning with user evidence, addressing problems, measuring releases, and feeding results into future improvements. Pendo serves more than 14,000 teams and reports data spanning over one billion users, 40 trillion events, and more than 18,000 agents and apps