The Pensions Ombudsman
@pensions-ombudsman.org.uk
We are an independent organisation set up by law to investigate complaints about personal and occupational pension schemes administered in the UK. We can also consider complaints about the actions and decisions of the Pension Protection Fund and about some decisions made by the Financial Assistance Scheme. We are funded by grant-in-aid paid by the Department for Work and Pensions. The grant-in-aid is largely recovered from the general levy on pension schemes administered by the Pensions Regulator. We are not a regulator, consumer champion or a trade body so when we look at a complaint, we deal with all sides fairly. We are completely independent and impartial. We work within legislation set down by the UK parliament, which means there are rules about what we can and can’t investigate. In general we deal with complaints about how pensions schemes are run. If there is a problem this is known as maladministration, which includes situations such as a pension scheme: •taking too long to do something without good reason •failing to do something they should have •not following their own rules or the law •breaking a promise •giving incorrect or misleading information •not making a decision in the right way. When our Ombudsmen make a decision it is final and binding on both parties.
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#97B4D2
Polo Blue
151, 180, 210
211, 40, 71
28, 14, 0, 18
#FBC0A4
Rose Bud
251, 192, 164
19, 92, 81
0, 24, 35, 2
#005888
Orient
0, 88, 136
201, 100, 27
100, 35, 0, 47
About The Pensions Ombudsman
The Pensions Ombudsman is a dedicated organization that provides an essential service for individuals navigating the complexities of pension-related disputes. Their mission is to resolve complaints regarding pension schemes, ensuring that consumers receive fair treatment in their dealings. The office offers comprehensive resources, including guidance on making a complaint, responding to disputes, and understanding the investigation process.
In addition to direct support, the Pensions Ombudsman publishes valuable information such as case studies and reports to enhance public understanding of pension rights and responsibilities. Their commitment to transparency is evident in their informative approach, which aims to empower consumers with the knowledge they need to make informed decisions.
With a focus on improving their online services, the Pensions Ombudsman utilizes cookies to analyze website usage, refine user experience, and remember individual preferences. For personalized assistance, users can contact their support team, available Monday to Friday. By prioritizing both service and transparency, the Pensions Ombudsman plays a crucial role in safeguarding the interests of pension scheme members across the UK.
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