Piem AI is a customer-assistance platform from Piemsoft Yazılım, designed to help businesses provide information and support around the clock. It serves organizations across sectors including shopping malls, retail stores, hotels, restaurants, healthcare, and education. Businesses can create a customized chatbot without technical expertise, add their own business details, and make the assistant available through a website link or QR code.

The platform responds to customer questions using information supplied by the business, such as frequently asked questions, product details, prices, campaigns, and events. For sites with multiple departments, floors, or locations, its location guide can answer directions and wayfinding questions. Customers can also submit requests, suggestions, or complaints through the chatbot, which businesses can manage in a central panel. Branding options include custom colors, a logo, and a welcome message.

Piem AI is set up in three steps: register, enter business information, and publish. The company offers a free plan as well as paid packages. Its stated contact location is Isparta, Türkiye.