PITON-GLOBAL

PITON-Global is an independent, vendor-neutral BPO sourcing advisory firm headquartered in Manila and operating in the Philippines since 2001. It helps mid-market and enterprise buyers identify Philippine call centers and BPO providers suited to their needs, drawing on more than 25 years of local operational experience. Rather than delivering outsourced services itself, PITON-Global advises buyers and creates a shortlist of six to ten qualified providers, typically within 48–72 hours, at no cost or obligation to the buyer.

The firm supports sourcing across customer experience and contact center operations, including voice, multilingual support, technical assistance, live chat and email. Its broader coverage includes back-office administration, finance and accounting, recruitment, healthcare revenue cycle management, insurance operations, legal process outsourcing, engineering, data services, AI and LLM support, and trust and safety. PITON-Global serves organizations across industries such as financial services, healthcare, technology, retail, travel, media, manufacturing and professional services. Its guidance is informed by leadership with experience on both provider and buyer sides, and a proprietary seven-step vendor vetting framework.