Plateform

Plateform is a brand that offers a comprehensive platform for managing restaurants, and one of the establishments that has benefited from their services is K-Kaiseki Sushi Restaurant. K-Kaiseki is a sushi restaurant that offers an impressive all-you-can-eat tasting experience, featuring traditional and fusion Japanese dishes. With a focus on high-quality cuisine, the restaurant provides an elegant and refined atmosphere for its customers.

Through Plateform, K-Kaiseki has successfully avoided no-shows and built a client list of 7,000 contacts through online reservations. In addition to managing reservations, Plateform offers a range of features such as certified reviews, digital menus, and customer communication through SMS, email, and WhatsApp. Their platform also enables the management of waiting lists, promotions, surveys, and customer data.

The use of this CRM tool has allowed K-Kaiseki to implement targeted communication based on different customer segments, improving their service and customer satisfaction. Thanks to Plateform, K-Kaiseki has streamlined their reservation process, increased online bookings, and eliminated errors associated with paper-based systems. With Plateform's integrated tools, the restaurant can now communicate effectively with customers, including sending newsletters and reminders to reduce no-shows.

Moreover, Plateform's loyalty program has helped them incentivize customer registrations and enhance customer loyalty by offering vouchers and exclusive K-Kaiseki merchandise at the checkout. Overall, Plateform has proven to be an invaluable asset for K-Kaiseki Sushi Restaurant, enabling them to provide an exceptional dining experience and enhance their customer relationship management