Poetic, developed by Lever AI, helps businesses turn complex operational processes into software-driven workflows. Its AI learns an organization’s procedures, training materials, and historical examples, then applies those rules consistently to automate work from end to end. Teams can refine the system through expert feedback, while Poetic adapts when enterprise applications or data change.

The platform supports regulated and detail-intensive operations, including fraud investigations, card disputes, and know-your-customer processes. It offers streamlined workflows and investigative support tools, with human agents retaining responsibility for dispute decisions. The company reports that Poetic-supported workflows have handled more than 500,000 disputes, alongside high quality and process-adherence results.

Poetic is designed for enterprise security: data is processed in transit with zero retention, and activity is recorded in immutable audit logs governed by role-based access controls. The company states that it is SOC 2 Type II and PCI DSS certified and HIPAA and GDPR compliant. Poetic works with large organizations seeking to automate complex processes while maintaining consistent standards and oversight.