PolyAI is an enterprise technology company that provides a platform for building and managing AI dialog agents for customer engagement. Its platform enables teams to create, deploy, monitor, and improve agents, with options for non-technical builders and developers using Poly Agent Builder or the Agent Development Kit (ADK). The agents are designed for voice and other customer interaction channels and are powered by Raven, PolyAI’s proprietary dialog model, which the company says was trained on more than one billion enterprise conversations.

PolyAI offers tools for integrations, analytics, security and compliance, language support, and agent governance. Its solutions address tasks such as call routing, authentication, account management, billing, bookings, order management, and troubleshooting. The company serves organizations across consumer services, financial services, healthcare, hospitality, insurance, restaurants, retail, telecommunications, travel, and utilities. PolyAI highlights safeguards for brand consistency and compliance, including support for SOC 2, HIPAA, GDPR, and PCI DSS requirements. Its services also include customer stories, developer documentation, and resources to help enterprises build and operate conversational AI.