Postflows is a post-purchase communication platform designed to help ecommerce brands keep customers informed after checkout. It provides branded, real-time delivery updates across more than 12 shipment touchpoints, covering milestones such as order placement, carrier pickup, delivery, returns, and delivery errors. By turning live tracking events into automated emails, Postflows helps reduce uncertainty for customers and aims to ease “Where’s my order?” support requests while strengthening the delivery experience.

The platform brings order tracking, customer communication, and performance insights together. Brands can use pre-built post-purchase templates, configure automated email flows, and connect Postflows with Shopify, Klaviyo, and analytics tools. Its integrations are presented as quick to set up, with tracking synchronized in under five seconds and stated tracking accuracy of 99.8%.

Postflows positions post-purchase communication as an opportunity to build trust, encourage repeat purchases, and support brand retention. The service is intended for ecommerce and direct-to-consumer businesses seeking to extend their customer experience beyond checkout and fulfillment.