Unclaimed brand
Trusted by 150,000+ learners worldwide. Expert-led Customer Success training and certification for professionals, jobseekers, and teams.
Liking this brand profile? Share this page
Hex Code
Color name
RGB
HSL
CMYK
#0088B3
Bondi Blue
0, 136, 179
194, 100, 35
100, 24, 0, 30
#EAC356
Ronchi
234, 195, 86
44, 78, 63
0, 17, 63, 8
#888888
Gray
136, 136, 136
0, 0, 53
0, 0, 0, 47
Practical CSM is a specialist Customer Success training company serving professionals, jobseekers, and teams worldwide. Its practitioner-built programs help learners move beyond theory through a structured framework, realistic scenarios, practical tools, and assessments designed to demonstrate job-ready skills. The company reports training more than 150,000 learners and teams and delivering over 2,500 hours of live instruction.
Its offerings include CSM Essentials for people entering the field, the CCSMP certification across multiple levels, on-demand courses, continuing professional development, and training packages for teams. Workshops, live events, downloadable materials, and the Practical Customer Success Management book provide additional ways to learn. Courses and credentials are based on the published Practical CSM Framework, while the CCSMP standard is overseen by an independent committee. Learners can access free resources through a Learning Dashboard, including a mini-course and training materials.
Founded on the work of author and trainer Rick Adams, Practical CSM emphasizes applied learning, verifiable credentials, and clear pricing.
Company type
Privately Held
Year founded
2016
Company size
11-50 employees
The Practical CSM name, logos and brand assets are trademarks of Practical CSM and its affiliates. Brandfetch isn't affiliated with or endorsed by Practical CSM. Their use is subject to Practical CSM's brand guidelines.
