Premier Contact Point is an Australian-owned provider of cloud contact centre and customer experience technology. Drawing on more than 35 years of experience working with contact centres, the company helps organisations improve customer service, manage interactions and gain useful business insights. Its platform supports communication across voice, email, chat and SMS, with solutions ranging from business telephony to customised omnichannel contact centres for larger organisations.

Features include unified communications, omnichannel orchestration, outbound services, self-service and assisted service, IVR, call recording, real-time dashboards, reporting and business intelligence, workforce optimisation, and customer experience applications. Integrations with tools such as Microsoft Teams, Microsoft Power BI, Salesforce, Zendesk, ServiceNow and Dynamics 365 help connect existing systems and support industry-specific processes.

Premier Contact Point serves organisations across sectors including government, financial services, healthcare, retail, not-for-profits, utilities and education, as well as small and medium-sized businesses. The company also provides onboarding, training, local support and ongoing optimisation, helping customers deploy a solution suited to their needs and scale it over time.