Unclaimed brand
Looking to improve your caller experience? CARMA provides callers engaging on hold/in-queue experiences, increasing revenues for businesses and providers.
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CARMA provides on-hold and in-queue experiences designed to make waiting on the phone more engaging and help businesses retain callers. Its software replaces silence, standard phone-system music, and repetitive audio with caller experiences intended to reduce frustration and encourage people to stay on the line. CARMA says its approach can increase callers’ willingness to wait by three to five times, addressing a moment when businesses may otherwise lose customers after investing in marketing to generate calls.
The company offers on-hold music and messaging, along with custom solutions for a range of voice-over-IP and unified communications systems. Supported platforms include BroadWorks, Cisco Unified Call Manager, Asterisk, FreeSWITCH, and Epygi, as well as other systems and providers. CARMA positions its software as a way for companies to show respect for callers’ time and attention while improving the call experience. The website identifies CUBE by Exponential Solutions Inc. and provides contact details for offices in Calgary, Canada, and Charlottesville, Virginia, in the United States.
Brand industry
Computers Electronics and Technology
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Company size
11-50 employees
