Promptica designs and implements custom autonomous AI agents for business processes, built to follow each client’s rules and remain under human control. The company manages the full journey from identifying suitable workflows to deploying agents within a team’s existing systems. Its services include process audits and implementation strategy, working prototypes, custom agent development, system integration, testing, and ongoing support. Agents can connect with CRMs, databases, messaging platforms, internal APIs, and tools such as Mattermost, Telegram, Obsidian, 1C, and Postgres.

Promptica highlights practical applications across sales, customer support, and finance. Agents can classify incoming sales inquiries, locate customer records, prepare proposal drafts, and escalate unusual cases; answer routine support questions using company documentation; or process invoices and acts, check them against orders, and flag discrepancies. Other workflows include deal qualification, follow-ups, reminders, and CRM updates. The company’s four-step approach covers audit, prototyping, implementation, and support. Promptica says it can deliver an initial working prototype in two weeks, with agent actions logged for review and human involvement retained when needed.