ProProfs

ProProfs Live Chat is a customer support and engagement platform from ProProfs, designed to help businesses assist website and mobile app visitors, generate leads, and increase sales. Its live chat software combines human support with AI-powered automation, enabling teams to respond around the clock and manage conversations across channels, including websites, social platforms, SMS, and audio or video chat.

Businesses can train AI agents using their websites, help centers, uploaded files, and FAQs. These agents can answer questions with cited sources and carry out tasks such as updating Shopify orders, scheduling meetings, or sending notifications. Additional AI tools analyze customer sentiment and churn risk, summarize chat resolutions, and report on agent performance.

For support teams, features include automated greetings, proactive chat invitations, canned responses, intelligent routing, chat transfers, and self-help articles within the chat widget. The service also offers integrations with e-commerce platforms and popular website systems. ProProfs provides a free-start option, demos, setup guidance, tutorials, and case studies to help businesses implement and manage their live chat service.