ProProfs offers AI-powered knowledge base software designed to help organizations answer questions, reduce repetitive support work, and make information easier to find. Its platform supports public customer help centers and private internal knowledge bases, as well as user manuals and online, technical, IT, software, and process documentation. Teams can create and publish content using templates, existing websites, documents, PDFs, or a product description, then customize its appearance with their logo, colors, and fonts.

AI tools help draft and improve articles, answer natural-language searches, recommend relevant content, translate articles, optimize metadata, and identify failed searches, broken links, and knowledge gaps. A screen-recording guide creator turns on-screen actions into annotated, step-by-step instructions. The knowledge base can also connect with ProProfs Live Chat, Help Desk, and Surveys, helping customers find answers and enabling support teams to manage unresolved questions and gather feedback. Access can be public or restricted, with privacy controls and single sign-on options.