Provider Playbook is an Australian NDIS consulting and coaching business supporting independent support workers and provider organisations at every stage of growth. Founded by Isaiah Aber, the business draws on frontline operational experience, including leading more than 150 staff, supporting over 300 clients and establishing 12 SIL/ILO homes. Its practical guidance helps new independent workers set up professional services, manage invoicing and documentation, understand pricing, and find and onboard clients.

Emerging providers can get support with recruitment, employment obligations, rostering, staff supervision, policies and referral relationships. For established providers, Provider Playbook offers help strengthening leadership, operational systems, accountability, risk management and audit readiness. Services include business setup and growth planning, NDIS compliance, policies and procedures, incident management, service delivery, marketing and networking, team development, and daily systems and workflows.

Engagements can focus on a single challenge or involve coaching, collaborative implementation and customised documents and tools. Provider Playbook works Australia-wide, remotely, offering practical advice tailored to how services operate in the field rather than generic theoretical frameworks