The Pubs Code Adjudicator (PCA) is a regulatory body dedicated to ensuring fair practices within the UK pub industry, specifically regarding the rights of tied tenants under the Pubs Code. Acting as an impartial mediator, the PCA handles disputes between pub companies and their tenants through an arbitration process. This process allows tied tenants to refer their disputes to an arbitrator, who is an independent decision-maker. The PCA provides comprehensive resources to help tenants understand their rights, including guidelines on arbitration referrals, the costs involved, and strict time limits.

In addition to dispute resolution, the PCA promotes transparency and clarity by publishing arbitration awards and decisions, enabling both tenants and pub-owning businesses to understand the application of the Pubs Code. The PCA also engages in outreach activities to support tenants in managing their relationships with pub companies, ensuring compliance and adherence to established standards. Overall, the PCA plays a crucial role in maintaining the integrity of the pub industry, advocating for fair treatment and adherence to regulatory standards.