qtcdpap.com

Quality Touch CDPAP is a New York-based facilitator that helps consumers and Personal Assistants navigate the Consumer Directed Personal Assistance Program (CDPAP). Funded through Medicaid for eligible New York residents, CDPAP lets consumers choose a caregiver from among family or friends, subject to program rules, and gives them greater control over their care. Quality Touch guides consumers and assistants through enrollment, registration with PPL, care authorizations, and electronic visit verification (EVV) requirements.

The agency also offers help with eligibility information, caregiver selection, health assessment guidance, and understanding payroll and program procedures. Its multilingual team provides support by phone, text, chat, educational resources, and weekly Zoom sessions, along with updates about deadlines and program changes. Quality Touch says it advocates for consumers and assistants, monitors cases, and works to support stable services and accurate authorizations.

The website also features FAQs, application guidance, and articles on caregiving, health assessments, and PPL payroll. PPL serves as the statewide fiscal intermediary, handling functions such as payroll processing and compliance