QualityMetrics LLC

Quality Metrics, LLC is a Maryland-based, woman-owned consulting firm focused on helping libraries and their communities thrive. Led by Dr. Martha Kyrillidou, the firm promotes evidence-based decision-making, library assessment, research, and organizational development. Its work helps libraries and universities strengthen strategy, define outcomes and success measures, make effective budget cases, improve assessment and statistical practices, and meet accreditation needs.

Quality Metrics offers services in user-centered design, digital library assessment, organizational development, research, and assessment. Its consultants support clients with survey design, data collection, performance evaluation, and the interpretation of findings to guide planning and institutional conversations. The firm also evaluates library programs, including Library Services and Technology Act initiatives, and shares insights through reports, articles, and professional events.

Drawing on experience in academic and public library assessment, Quality Metrics works with institutions to create practical approaches tailored to their goals and communities. Its emphasis is on producing useful evidence that can inform decisions, demonstrate impact, and support library services.