Unclaimed brand
Queue monitoring software for Asterisk, FreePBX, Yeastar and Grandstream, agent productivity, ACD, IVR, MoH, inbound and outbound calls, realtime view and reports.
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#FF640A
Blaze Orange
255, 100, 10
22, 100, 52
0, 61, 96, 0
#FFFFFF
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255, 255, 255
0, 0, 100
0, 0, 0, 0
#666666
Dove Gray
102, 102, 102
0, 0, 40
0, 0, 0, 60
QueueMetrics is a leading brand that offers powerful queue monitoring software for call centers using Asterisk, FreePBX, Yeastar, and Grandstream systems. With QueueMetrics, you can effortlessly measure, monitor, and improve various aspects of your call center operations. This comprehensive call center monitoring software allows you to track agent productivity, working time, payrolls, sales targets, conversion rates, ACD, IVR, and Music-on-hold events.
It also generates detailed statistics for inbound and outbound campaigns and provides customizable wallboards and reports for real-time process monitoring. QueueMetrics simplifies the daily workflow of call center agents with a dedicated agent interface featuring text messages and alarm options. It seamlessly integrates with popular CRMs like Vtiger and Salesforce, and even includes a ready-to-use WebRTC softphone and a complete quality tracking tool.
With over 15 years of experience, QueueMetrics offers a safe and trusted choice for thousands of companies worldwide. It regularly enhances its selection of reports and metrics to meet evolving industry needs. Choose between QueueMetrics-Live Cloud service or On-Premise software package for various PBX systems like FreePBX, Yeastar S PBX, Grandstream UCM, Issabel, FusionPBX, VitalPBX, and many other Asterisk/Freeswitch distros.
Experience the benefits of QueueMetrics, try their free demo today!
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Computers Electronics and Technology
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