Grafana Labs provides open observability software and services for organizations ranging from startups to Fortune 500 companies. Its Grafana Cloud platform brings together metrics, logs, traces, profiles, and business data, helping teams monitor systems, investigate issues, and make informed operational decisions. Built on open standards including OpenTelemetry and Prometheus, the platform connects with existing tools and data sources through hundreds of integrations, allowing customers to extend their stacks without replacing them.

Grafana Cloud offers AI-powered capabilities such as Grafana Assistant, AI Investigations, and Agent Observability, alongside application, infrastructure, Kubernetes, database, and frontend monitoring. Additional services include incident response and management, dashboards and data visualization, synthetic monitoring, digital experience monitoring, and performance and load testing. Its Adaptive Telemetry tools are designed to help customers manage telemetry costs by identifying important data and aggregating other data.

Grafana Labs also develops open-source projects and supports a community of users and contributors. Grafana Cloud has a Free Forever plan, as well as paid plans for different scales of use.