Ram BPO

RAM BPO builds and manages dedicated nearshore teams in Medellín, Colombia, for U.S. companies seeking bilingual talent, faster hiring, and lower operating costs. The company reports typical savings of 25–30% compared with U.S. hiring, an average team-member tenure of more than two years, and go-live timelines of 7–10 business days. Its fully managed model covers recruitment, onboarding, payroll, benefits, Colombian labor compliance, office space, equipment, and employee wellbeing, while clients direct day-to-day work and integrate team members into their own processes and culture.

RAM BPO provides customer service and Tier 1 and Tier 2 technical support, administrative and virtual assistant services, logistics back-office support for freight forwarders and 3PLs, and recruitment and team-building services. It also serves technology and professional-services businesses, with plans to expand into areas such as legal and marketing operations. Teams work from the company’s Medellín office or remotely, depending on the role, and can support aligned U.S. time zones and flexible schedules.