RapidaAI

Rapida AI is an open-source voice AI platform for contact centers, enterprise teams, CPaaS and CCaaS providers, and agencies delivering white-label solutions. It helps teams build, deploy, and manage real-time voice agents while retaining control of their data, providers, and deployment environment. Agents can be launched across phone, web, WhatsApp, and SIP, using a team’s own or local speech and language technology providers.

The platform includes white-label workspaces with client isolation and reusable templates, along with access controls and approval workflows for enterprise governance. Teams can connect agents to tools such as CRMs, schedulers, and internal systems, and monitor calls, transcripts, handoffs, provider activity, and session logs through its observability features. Provider routing allows teams to change speech-to-text, text-to-speech, and language model providers without changing application code.

Rapida offers APIs, SDKs, and starter resources for React, Python, Node.js, Go, and web widgets. Organizations can choose managed or self-hosted deployment, and the platform emphasizes open-source ownership and zero markup fees.