Raqmee is an AI-powered platform designed to help e-commerce businesses manage customer conversations and store operations in one place. It brings messages from WhatsApp, Instagram, Messenger, and email into a shared inbox, where teams can organize conversations, assign them to staff, and collaborate without duplicating replies. Its AI assistant can respond around the clock using store products and knowledge, suggest replies to employees, and hand conversations to a human team member when needed.

Raqmee also helps merchants confirm cash-on-delivery orders through WhatsApp before shipping, manage customer inquiries and follow-ups, and turn leads into bookings or sales. Businesses can connect Shopify, WooCommerce, and Easy Orders stores for product and inventory synchronization, or add products and manage stock manually. Additional tools include task assignment, customer calls with scheduling and records, and customer segmentation for targeted campaigns. Raqmee serves online stores as well as service businesses, and offers free starting options, an affiliate program, and a solutions partner program.