ServiceNow
@raytion.com
Raytion’s industry‑leading information retrieval technology will enable unified real‑time access to business‑critical data across multiple enterprise sources for a more powerful, efficient, and personalized AI search experience, all on a single technology platform SANTA CLARA, Calif. — July 24, 2024 — ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced it has acquired Raytion to enhance GenAI‑powered search and knowledge management capabilities on the Now Platform. Raytion’s industry‑leading information retrieval technology will enable unified real‑time access to business‑critical data across multiple enterprise sources for a more powerful, efficient, and personalized AI search experience, all on a single technology platform. The complexity of modern enterprise environments will drive the need for more intelligence about the data, so that organizations can take control of highly distributed, diverse, and dynamic information 1 . With Raytion technology
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About ServiceNow
ServiceNow is an AI platform company focused on helping organizations transform how work gets done across industries. Its platform connects people, processes, data, and devices to support productivity and business outcomes, with an emphasis on trustworthy, human-centered AI. Products and capabilities include AI Search and Now Assist, which help employees and other users find information, access knowledge, and act on answers through a centralized experience.
In July 2024, ServiceNow completed its acquisition of Germany-based Raytion, a provider of enterprise information retrieval and knowledge management technology. Raytion’s capabilities enable secure, real-time access to business-critical information across ServiceNow and third-party enterprise systems. Integrated with ServiceNow AI Search, this technology is designed to make distributed knowledge easier to find without requiring users to know where it is stored. Combined with Now Assist, it can deliver more comprehensive and relevant search results, support self-service, and help deflect cases. ServiceNow’s platform can also use relevant employee history, such as prior searches and interactions, to personalize results.
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