Regal is a voice AI agent platform designed to help businesses build, deploy, improve, and manage automated customer conversations. Built by contact center operators for customer experience leaders, Regal combines AI agents with tools for orchestration, quality monitoring, analytics, and human-agent collaboration. Businesses can create phone, SMS, chat, and WebRTC voice agents, then use Regal’s AI Agent Builder, Unified Customer Profile, Journey Builder, simulations, and conversation intelligence to manage interactions and refine performance.

The platform supports customer service, lead qualification, appointment setting, scheduling and reminders, bookings, and collections. Its solutions serve organizations in industries including insurance, lending, banking, healthcare, education, legal services, and local services. Regal also offers features such as a unified agent desktop, live dashboards, phone number management, branded caller ID, and spam remediation, alongside integrations with major contact center software.

Regal promotes 24/7 availability and enterprise-ready automation for complex workflows. The company reports outcomes such as high call containment and reduced service costs, and provides product tours, developer documentation, security and compliance resources, educational materials, and customer stories.