It helps insured people, retirees and their families understand pension rules and navigate applications, calculations and official decisions. The site publishes accessible articles on retirement eligibility, survivor benefits, disability status and other pension-related issues, alongside guidance on care, taxes, health and long-term care insurance, and social benefits.

Customers can choose from services covering pension applications, pension planning and calculations, checking pension notices, clarifying insurance records, and applying for reduced-earning-capacity or survivor pensions. The service also supports Germans living abroad who need help claiming, calculating or reviewing a German pension. Other offerings include pension consultations, quick answers to pension questions and a package that provides a personal adviser to guide clients through the necessary steps. The site says cases are handled with support from pension-law experts, including lawyers and court-authorized pension advisers. Its aim is to make pension matters clearer and reduce the paperwork and uncertainty involved in securing the benefits people are entitled to.