EmailAnalytics

EmailAnalytics is an email analytics platform that helps operations and customer service managers understand and improve their teams’ email performance. Designed for organizations using Gmail or Outlook, including Microsoft 365 shared mailboxes, it provides visibility into reply times, workloads, and service-level agreement (SLA) performance without requiring installation, staff training, or changes to existing workflows.

The platform shows average response times by team member and recipient, highlights busy hours and days, and offers individual email drill-downs and daily or weekly reports. Managers can set SLA targets and receive alerts when conversations are at risk or have breached those targets. Sentiment analysis can also flag changes in customer sentiment. For shared mailboxes, EmailAnalytics attributes each reply to the agent who sent it, helping managers assess individual contributions as well as overall mailbox performance.

The service is built for inbox-heavy teams, including customer service, inside sales, order desks, professional services, and agencies. EmailAnalytics offers a 14-day free trial and is used by more than 10,000 teams.