Ribbo AI

Ribbo AI provides AI customer service agents that help businesses respond to customers across WhatsApp, website chat, Instagram, Messenger, SMS and API connections. Agents answer using a company’s own prices, policies and other source material, check business systems, and pass conversations to staff when a request needs human attention. The platform supports common service and sales tasks, such as answering product questions, checking availability, creating holds and reservations, logging requests, and handling selected updates through business APIs.

Ribbo’s console includes tools for configuring agents, managing a knowledge base and data sets, connecting data tools, reviewing conversations, and tracking analytics. It also integrates with Zendesk and supports connections to businesses’ own APIs, with additional integrations described as planned. The company says customer data is not used to train models, answers include traceable sources, and each organisation’s data and access are kept separate. Ribbo supports responses in more than 95 languages and offers a free start, with pricing plans and an ROI calculator available for businesses evaluating the service.