RightNow Technologies is a software company based in the United States that provides customer experience solutions. The company was founded in 1997 by Greg Gianforte and headquartered in Bozeman, Montana. RightNow Technologies aimed to revolutionize customer service by offering cloud-based customer relationship management (CRM) software.

The company's main product is the RightNow CX Cloud Service, which encompasses various tools for managing customer interactions across multiple channels including email, chat, social media, and phone. The software helps businesses streamline their customer service operations, improve agent productivity, and enhance customer satisfaction. Additionally, RightNow Technologies offers analytics and reporting features to provide businesses with actionable insights into customer behavior and trends.

RightNow Technologies quickly gained recognition for its innovative approach, and over the years, the company expanded its operations globally. It established branches and partnerships in different countries to cater to a growing customer base. Notably, in 2006, RightNow Technologies acquired Salesnet, a CRM software provider, to strengthen its position in the market and extend its product offerings.

In terms of market position, RightNow Technologies was a key player in the CRM software industry. The company competed with other major CRM vendors such as Salesforce, Oracle, and SAP. RightNow Technologies differentiated itself by focusing on providing cloud-based solutions that offered scalability and flexibility to customers.

In 2011, Oracle Corporation acquired RightNow Technologies for approximately $1. 5 billion. This acquisition allowed Oracle to enhance its customer service offerings and expand its presence in the cloud-based CRM market.

As of the latest information available, RightNow Technologies operates as a subsidiary of Oracle Corporation. The company's software solutions continue to be utilized by businesses worldwide to optimize their customer service operations. Not Found