Saaya is a real-time AI agent platform designed to help businesses communicate with customers in their preferred language. Its agents can speak, listen and respond across voice calls, video and chat, including on websites, phone lines and WhatsApp. Saaya supports more than 20 languages and can switch languages during a conversation, helping organizations serve people who may not be comfortable using English.

Businesses can configure agents with distinct roles for customer-facing and internal tasks. Use cases include onboarding and KYC, customer support, admissions counselling, tutoring, clinic appointment management, candidate screening, employee IT and HR helpdesks, and project coordination. Saaya can also send follow-up messages and emails during a conversation and carry context from one interaction to the next.

The platform is designed to respond in real time, handle interruptions and recognize when a human should take over. Saaya states that its agents answer from an organization’s knowledge base, cite the source of information and acknowledge when they do not know an answer.