Samhammer AG

Samhammer is a German managed service provider focused on technical customer service for people and connected devices. The company combines technology, service expertise, knowledge management and operational delivery, taking responsibility for running and continuously improving clients’ service operations. Its Agentic Service Center brings AI agents and experienced specialists together: agents handle requests they can resolve reliably, while employees manage cases requiring expert judgment. Samhammer also provides lifecycle services for IoT and other technical devices, including rollout management, installation, maintenance, asset management and refurbishment, delivered on-site, remotely or by shipment.

Through its AI Agent Management Platform and Knowledge Factory, Samhammer builds and manages specialized agents and maintains the service knowledge they use. Its solution architecture services cover the design and implementation of future service operations across technology, processes, knowledge, organization and governance. Samhammer serves sectors including retail, manufacturing, household appliances, energy and climate technology, healthcare, pharmaceuticals, medical technology and public services.