Sanad Chat is an AI-powered customer service platform designed to help businesses automate conversations, manage customer interactions, and provide support around the clock. Its services focus on WhatsApp, with tools for handling enquiries, assisting sales, and connecting customers with a human agent when needed. The Arabic-speaking AI bot can understand conversational context and respond to questions about products, orders, and services.

The platform brings WhatsApp conversations together in a unified inbox and supports interactive product catalogues that share product images and prices within chats. Teams can receive smart notifications with conversation context, while a dashboard provides live statistics on conversations and bot performance. Sanad Chat also offers automated appointment booking, including coordination of available times and confirmations to customers.

Examples on the site demonstrate use cases for shipping and logistics, medical clinics, and digital wallets, such as shipment tracking, appointment scheduling, balance enquiries, and service activation. Sanad Chat offers a free trial and helps businesses get started with platform setup and channel connections.