SatisFacts is a provider of resident survey, retention, and online reputation solutions for the multifamily housing industry. Its platform helps property teams attract, understand, and retain renters by combining technology, data, and education. The company offers surveys for key points in the renter journey, including move-in and other touchpoints, annual resident satisfaction, flexible feedback, employee experience, and community takeovers. These tools help organizations identify what matters to residents and employees and turn feedback into practical improvement strategies.

For reputation management, SatisFacts provides review response services, social media and listing tools, Google ranking tracking, and its Verified Review Program to support review volume and quality. Google Direct is also available through the program. The company’s epIQ Index offers a multifamily performance metric and report card, while its education resources, webinars, research, and renter studies provide additional industry insights. SatisFacts also offers an NOI calculator to help estimate potential savings. Its stated mission is to strengthen relationships across the multifamily industry and improve resident experience through actionable feedback and support.