SberCRM is an online customer relationship management service designed to help businesses organize sales and automate everyday processes. Now part of Sber2B, it provides tools for receiving and managing inquiries, maintaining customer records and communication histories, tracking deals, and coordinating sales teams. Users can build sales funnels, assign tasks, review reports, and assess employee performance from a shared system.

The service offers solutions for sales management, real estate, tenders, and larger businesses, with industry options also addressing areas such as manufacturing, logistics, construction, and legal services. Its low-code platform and form builder allow businesses to adapt workflows without relying on programmers. SberCRM is web-based, requires no computer installation, and is presented as quick to set up; a basic version is available free, with further pricing details provided through its tariff plans.

Businesses can register independently or request assistance with connecting and configuring the service. SberCRM also offers API access, partner opportunities, customer support, educational materials, case studies, and client reviews to help organizations evaluate and use its tools.