SemanticForce is an omnichannel media monitoring, analytics and customer service platform that helps organizations make sense of online conversations and act on them. Its technology uses semantic and visual analysis to identify meaning, context, sentiment, entities and relationships in unstructured data, turning information into real-time dashboards and reports.

The platform offers social media and news monitoring, reviews analytics, an AI-supported omnichannel helpdesk, messaging-channel intelligence, and tools for tracking competitor and distributor advertising, pricing and product availability. Its business intelligence features reveal trends, patterns and anomalies, while digital risk protection helps detect malicious domains, bots, disinformation and impersonation. Visual AI can identify logos, objects, text and scenes in images and videos, supporting brand-mention tracking and analysis of asset use.

SemanticForce serves teams across areas including public relations, social media, market research, customer care, sales, security and legal. Its solutions support reputation management, rapid market research, customer support across more than 50 channels, marketing performance measurement and influencer discovery.