SEON

SEON is a Hamburg-based software company that provides a cloud-native platform for security and alarm monitoring control centres. Founded in 2017, it serves control centres in Europe and South Africa, processing more than 300 million alarm signals annually across its platform instance. The service is hosted in Germany, runs across two active EU regions, and is designed to meet ISO 27001 and GDPR requirements, with a locally available emergency backup.

The platform brings alarm handling, operational workflows, administration and cloud-based tools together. Its alarm interface helps operators check conditions, contact keyholders, dispatch responders and document incidents in one workspace. Configurable action plans automate repeatable steps without programming, while management tools provide real-time operational metrics and support equipment setup and handover.

SEON also offers Stella, an AI voice agent that contacts end users in natural language to clarify potential false alarms, escalates critical decisions to operators and returns structured results to the case. Continuous updates and a contractual 99.999% uptime commitment support day-to-day operations.