ServiceNow is an enterprise technology company that helps organizations connect people, processes, data, and systems through its AI-powered platform. Its ServiceNow AI Platform brings together artificial intelligence, real-time data access, analytics, and workflow automation to help businesses streamline work, reduce manual effort, and improve productivity across the enterprise.

The company offers products and solutions for IT service and operations management, asset management, customer service, sales, employee experience, human resources, security, risk, and field service. Its portfolio also includes AI agents, the ServiceNow AI Control Tower, the Otto AI assistant, RaptorDB for data and analytics, process mining, App Engine for building applications, and the ServiceNow Store, which features certified applications. Organizations can use these tools to automate workflows, manage technology and business processes, support employees and customers, and strengthen governance and security.

ServiceNow serves multiple industries and provides product demonstrations, learning resources, support, and partner services. Its stated approach to responsible AI emphasizes human-centered, inclusive, transparent, and accountable use.