ServiceNow is an enterprise technology company that helps organizations streamline business workflows and enable customers and employees to get more done. Its ServiceNow AI Platform brings together AI, data, and workflows, helping businesses automate processes, improve productivity, and reduce costs. The platform supports real-time access to data from multiple sources and provides tools for building applications, analyzing processes, and managing AI across the enterprise.

ServiceNow’s products span IT service and operations management, customer service, employee and HR services, security, risk and compliance, and field service. Offerings include autonomous AI agents, the AI Control Tower, the Otto work assistant, RaptorDB for data and analytics, and process mining tools. Organizations can also use products for asset management, strategic portfolio management, application development, and cloud observability. The ServiceNow Store offers certified applications, while a demo library helps users explore products and solutions. Across these capabilities, ServiceNow focuses on connecting people, processes, and systems to manage work more efficiently and deliver better service experiences.