Servity is an enterprise service management (ESM) and IT service management (ITSM) platform developed by DCON GmbH. It helps organizations manage service operations across the business, from service requests and incident reporting to service-level analysis. The platform brings together a broad range of practices, including problem, change, knowledge, asset, configuration, security, and supplier management, alongside service catalogues, monitoring, and reporting.

Servity emphasizes automation, intuitive user experiences, and artificial intelligence. Its AI features support SaaS and on-premises deployments, with customers able to choose large language model providers, use their own models, or work with DCON as a provider. The platform includes an integration framework and best-practice guidance, and is offered through subscription licensing, with hosting options including Servity as a Service.

DCON also provides implementation, consulting, training, and tool-replacement services, as well as support for output management and procurement consultations. Servity serves organizations across sectors including healthcare, finance, energy, education, manufacturing, and the public sector. Its customer examples include Daimler Truck, Asklepios, Krone Group, and Stadtwerke Düsseldorf.